Terms of Service

Welcome to run91.ai ("Service," "we," "us," or "our"). By accessing or using our voice-first AI assistant web application, you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

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1. Acceptance of Terms

By creating an account, accessing, or using run91.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. We reserve the right to modify these Terms at any time. Continued use of the Service after any modifications constitutes acceptance of the updated Terms.

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2. Description of Service

run91.ai is a voice-first AI assistant that helps users manage tasks, reminders, memos, and other administrative functions through voice commands and text input. The Service utilizes artificial intelligence technologies, including third-party AI services, to process and respond to user requests.

2.1 AI-Powered Features

You acknowledge and agree that:

• The Service uses artificial intelligence to generate responses and perform actions
• AI-generated content may not always be accurate, complete, or appropriate
• You are responsible for reviewing and verifying any information provided by the Service
• The Service should not be relied upon for critical decisions without independent verification

2.2 Service Availability

We strive to maintain Service availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or factors beyond our control.

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3. User Accounts

3.1 Account Registration

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

3.2 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service will immediately cease.

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4. Acceptable Use

4.1 Prohibited Activities

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Violate any laws, regulations, or third-party rights
• Transmit harmful, offensive, or objectionable content
• Attempt to gain unauthorized access to the Service or its systems
• Interfere with or disrupt the Service or servers
• Use the Service to send spam or unsolicited communications
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated systems to access the Service without permission
• Resell, sublicense, or commercially exploit the Service without authorization

4.2 Content Standards

You are solely responsible for any content you submit to the Service. You agree that your content will not:

• Infringe any intellectual property rights
• Contain defamatory, libelous, or fraudulent statements
• Include malicious code, viruses, or harmful components
• Violate any person's privacy or publicity rights

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5. Safety and Liability Disclaimer

5.1 PROHIBITION ON USE WHILE OPERATING VEHICLES OR MACHINERY

By using the Service, you agree that:

• Voice interaction, audio playback, and notifications may be distracting, and you are solely responsible for ensuring you can safely and legally use the Service
• You will not use the Service in any manner that could distract you from safely operating or supervising a vehicle, device, or environment (including while stopped in traffic or at a traffic light)
• You will pull over to a safe location and stop your vehicle before interacting with the Service in any way
• You will comply with all applicable laws (including distracted driving and hands-free laws) and you understand that hands-free operation does not eliminate distraction
• You assume all responsibility for your safety and the safety of others while using (or choosing not to use) the Service
• Any use of the Service while driving, riding, or operating vehicles or machinery is at your own risk and constitutes a material violation of these Terms

5.2 HIGH-RISK AND EMERGENCY USE RESTRICTIONS

Without limitation, you agree not to use (and not to rely on) the Service for:

• Dispatching or contacting emergency services (e.g., 911/112) or handling emergencies
• Medical, legal, financial, or other professional advice or decisions where errors may cause harm
• Operating, monitoring, or controlling vehicles, machinery, or any hazardous or regulated environment

You are solely responsible for independently verifying outputs and for obtaining professional advice when appropriate.

5.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RUN91.AI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Any loss of profits, revenue, data, or business opportunities
• Any damages arising from your use or inability to use the Service
• Any damages resulting from unauthorized access to your account or data
• Any damages arising from third-party services or content
• Any personal injury or property damage resulting from your use of the Service
• Any damages exceeding the amount you paid to us in the twelve (12) months preceding the claim

5.4 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

5.5 Indemnification

You agree to indemnify, defend, and hold harmless run91.ai and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your content submitted to the Service

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6. Payment Terms

6.1 Subscription and Credits

The Service operates on a credit-based subscription model. By subscribing to a paid plan, you agree to:

• Pay all applicable fees as described at the time of purchase
• Provide accurate and complete billing information
• Authorize us to charge your designated payment method

6.2 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings.

6.3 Refund Policy

Refunds, if any, are processed only through our official website and/or customer support channel. To request a refund:

• Contact our customer support team at the email address provided in your account (or the Contact Information in Section 12)
• Include your account information and reason for the refund request
• Allow up to 14 business days for refund processing

Except where required by applicable law, refund eligibility is determined at our sole discretion based on the circumstances of each request.

6.4 Chargebacks and Disputes

We strongly encourage you to contact our customer support team to resolve any billing concerns before initiating a chargeback or payment dispute. We are committed to resolving legitimate disputes through our refund process.

To the maximum extent permitted by applicable law:

• If you believe a charge is incorrect, you agree to contact us first and provide reasonable details so we can investigate and attempt to resolve the issue
• If you initiate a chargeback or payment dispute, we may suspend your account and access to the Service (including access to your content) while the dispute is pending
• If we determine (in our reasonable discretion) that a chargeback was initiated fraudulently or in bad faith, or if the payment dispute results in a non-payment to us, we may terminate your account for non-payment and/or fraud
• You agree to reimburse us for reasonable chargeback fees and administrative costs we incur as a result of chargebacks initiated in bad faith or that are decided in our favor
• We may retain and share information about the transaction and your use of the Service with payment processors, banks, and other parties as reasonably necessary to contest or investigate the dispute, prevent fraud, and comply with law

Nothing in these Terms limits any rights you may have under applicable law regarding unauthorized transactions or disputes.

6.5 Price Changes

We reserve the right to change our prices at any time. Price changes will be communicated to existing subscribers at least 30 days before taking effect.

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7. Privacy Policy

Your privacy is important to us. Please review our full Privacy Policy for detailed information about:

• What information we collect
• How we use your information
• Third-party services we use
• Cookies and tracking
• Data security measures
• Data retention practices
• Your rights regarding your data

By using the Service, you acknowledge that you have read and agree to our Privacy Policy.

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8. Intellectual Property

8.1 Our Intellectual Property

The Service, including its original content, features, and functionality, is owned by run91.ai and is protected by international copyright, trademark, and other intellectual property laws.

8.2 Your Content

You retain ownership of content you create using the Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your content solely for the purpose of providing the Service.

8.3 Feedback

Any feedback, suggestions, or ideas you provide about the Service may be used by us without obligation to you.

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9. Third-Party Services

The Service may integrate with or link to third-party services. We are not responsible for the content, privacy policies, or practices of third-party services. Your use of third-party services is at your own risk.

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10. Governing Law and Disputes

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which run91.ai operates, without regard to conflict of law principles.

10.2 Dispute Resolution

Any disputes arising from these Terms or the Service shall first be attempted to be resolved through informal negotiation. If informal resolution fails, disputes shall be resolved through binding arbitration in accordance with applicable arbitration rules.

10.3 Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive your right to participate in a class action lawsuit or class-wide arbitration.

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11. General Provisions

11.1 Entire Agreement

These Terms constitute the entire agreement between you and run91.ai regarding the Service and supersede all prior agreements.

11.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

11.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

11.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

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12. Contact Information

For questions about these Terms or the Service, please contact us at:

Email: [email protected]

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By using run91.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.